Dear broadband provider, I’m sorry, I don’t want to have a relationship

Dear broadband provider, Once a month you send me an email to tell me that my latest bill is ready. “Your monthly broadband bill is ready.Simply log in to view your broadband account to view you bill.” Really? You couldn’t tell me what the bill amount is in the email, or attach the bill as … More Dear broadband provider, I’m sorry, I don’t want to have a relationship

Making a statement: how to control endless design discussions with stakeholders

Most design projects are undertaken by a team of people and in many cases there are also multiple stakeholders. Designers are used to discussing requirements, brainstorming options, sketching ideas and generally working together to develop a solution. Project stakeholders usually have a very different background and bring to the table a very different way of … More Making a statement: how to control endless design discussions with stakeholders