Let me get this straight. I have an an account for online banking, my credit card company, my corporate credit card, my savings provider and an internet broker. An account for the app I use to take notes, for the site where I publish blogs, for the CMS for my website, for my email account, … More How the hell did we get here?
Dear broadband provider, Once a month you send me an email to tell me that my latest bill is ready. “Your monthly broadband bill is ready.Simply log in to view your broadband account to view you bill.” Really? You couldn’t tell me what the bill amount is in the email, or attach the bill as … More Dear broadband provider, I’m sorry, I don’t want to have a relationship
Including user experience in software development is now common practice in the development of consumer products, but many software development projects in the enterprise sector still fail to include it. Why is this?
After four years of working almost exclusively with Macs, this summer I found myself back on a PC, using Windows 7 and Microsoft Office 2007. Admittedly this is not the state of the art, but I was surprised to find just how annoying and inefficient it was using a PC after the latest version of … More What’s wrong with the Ribbon?
There are lots of different kinds of company out there, and many of them have a requirement for some form of custom software. This means that there is a vast array of environments that an Interaction Designer can work in. We frequently talk about the distinction between agency and client side. However, agencies vary widely … More The Business and Software Landscape